INTERNAL DISPUTE RESOLUTION
How we resolve disputes and issues.
We are proactive with resolving any concerns you may have with our products or service. If you have a complaint or just need more information, you only have to contact us. In the first instance, please contact our Service Team on 03 9556 0775. If you are not satisfied you can request their manager address your concern or write to-
General Manager, SAVE ON FINANCE, 648 South Rd, MOORABBIN, VIC, 3189.
- Phone: 1300 303 987
- Fax: 03 90992934
- Click here to contact us
EXTERNAL DISPUTE RESOLUTION
If your concern still remains unresolved to your satisfaction you can direct your issue for further review to the Credit Ombudsman Service (COSL), an external review scheme.
External dispute resolution is a free service established to provide you with an independent mechanism to resolve your specific complaints. However, you must attempt to resolve your complaint with us before contacting our external dispute resolution scheme.
- Credit Ombudsman Service (COSL)
- Case management team,
- C/- Credit Ombudsman Service Limited
- PO Bo A252 Sydney South NSW. 1235
- Phone: 1800 138 422
- Fax: (02) 9273 8440
Email: To lodge a dispute online www.cosl.com.au